At shagtools.com our goal is to provide only the best products on the market. If for some reason your product doesn’t meet your needs or satisfaction, please contact our customer service depart to authorize the return of your merchandise. You may contact customer service at 1-877-464-SHAG or sales.shagtools.com. We make it simple and convenient to return shagtools.com purchases. You may return merchandise purchased at shagtools.com if it meets the guidelines below.

Fourteen days from the date merchandise was received, defective or damaged merchandise may be returned for a full refund. Any claim for damage, misdelivery or defects of products must be specified by contacting our customer service department. Customer is responsible for return freight charges on non-defective merchandise.

Thirty days from the date merchandise was received, refunds are available on the remainder of our products. All returns require approval. We can issue a refund if the product shows no sign of use. All returns are subject to a 25% restock fee. Customer is responsible for return freight charges on non-defective merchandise.

We honor all manufacturer warranties. Products will be repaired under the terms of the manufacturer warranty. All products are packaged with warranty and service information if applicable.

It is your responsibility, as purchaser, to make the final determination as to the suitability of the product for your intended use and purpose. Further, other than the warranty provided by the manufacturer of the product sold by shagtools.com, shagtools.com makes no express or implied warranties with respect to the product. In any action in which it is found that you, as purchaser, are responsible for the damages resulting from the use of product, you agree to indemnify and hold harmless shagtools.com from all losses, suits, demands, liabilities and costs, including reasonable attorneys’ fees, relating thereto.